Etech’s world wide centers – Onshore, Nearshore, and Offshore, provide the capabilities to customise the answer that best match your whole wants. With Etech’s global outreach, Etech is often available to help your shoppers and produce reliable Excellent encounters.
a bunch of devoted leaders while in the contact center sector who're enthusiastic about producing a exceptional variance for our
About us Etech provides up coming-technology BPO options. a world minority-owned organization, Etech has made and trademarked how to turn your info into strategic insights. Leveraging the strength of artificial additionally human intelligence Etech boosts instruction and coaching to concentrate on crucial behaviors generating enhanced customer experiences and shareholder worth. Etech introduced in 2003 with only 400 staff members and only one contact Centre in Nacogdoches, Texas.
Etech is really an omnichannel buyer engagement remedies company for a number of the planet’s major and many respected makes. The expertise Etech has received across a wide range of company verticals makes it possible for us to consistently deliver exceptional, personalized customer experiences.
find out more daily life At Etech Etech thinks in Doing work really hard and enjoying difficult and strives for making workforce feel empowered and confident in The work they are doing.
At QEval, we’re committed to assisting Get in touch with centers enhance their effectiveness by way of very clear, actionable insights. Our efficiency analytics experiences offer you a detailed breakdown of agent functions, shopper interactions, and operational bottlenecks, so you can also make educated selections that produce measurable improvements. With QEval, you don’t just get reports—you have the equipment and suggestions to act on them.
Etech’s progressive technological know-how options and experienced leaders understand your enterprise wants and understand the strategic insights your brand name needs to push outcomes.
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Metrics like deal with time, CSAT scores, resolution rates, and actionable insights are essential to success in 2024. long gone are the times of focusing exclusively on phone quantity. Now, it’s about digging into the caliber of Each and every conversation and driving actual results. willing to get your call Heart overall performance to the subsequent amount? Enroll at QEval College and ???? Listen to Shawndra’s comprehensive insight listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of care, believe in and Electrical power introduced towards the enterprise is what helps make the lifestyle at Etech unique. Our CEO usually suggests, “If we manage our folks, the numbers will deal with on their own.”
boosting your Speak to Centre’s general performance doesn’t have to be intricate. With QEval College, you’ll obtain use of important equipment and teaching that provide accurate, measurable enhancements in agent functionality.
fulfill Malisha, a shining star on website our customer care workforce! From tackling jobs to making the most of enjoyment team routines, Malisha understands how to keep the stability concerning do the job and Participate in. Her favourable Frame of mind and workforce spirit make her a joy to operate with.
A group of devoted leaders in the contact Heart business who are passionate about building a remarkable big difference for our
Here are just some crucial options of what we offer: ✅ comprehensive insights into agent efficiency by means of thorough analytics